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Morris County USD 417



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Automated Messaging Information – Why can’t I hear the announcement?

Our school district uses a telephone broadcast system that enables us to notify households by phone within minutes of an unplanned event that causes early dismissal or cancellation.  Recently we have received feedback that ‘no-one is there when I answer.’  The following information may help to prevent this from happening.

Here’s how detection works:

• The system detects and measures the voice energy when the phone is answered.
• The system measures this energy in combination with the background noise and line impairments.
• If the system determines that it is a “live” answer, it will immediately start playing the message.
• If the system determines that it is a machine, it will wait for three full seconds of silence before playing the message with a maximum wait time of twenty seconds.
• If the system cannot make a determination, it will default to answering machine thus requiring several seconds of silence for the message to play. In this case, you may hear a prompt to “press any key to hear the message immediately.”

Some reasons for false detection:

• Loud background noise; television, radio, general noisy environment.
• A cordless phone that has static or other foreign noise.
• Not saying “hello” or repeatedly saying “hello”.
• Cellular phones which, when called, have the ‘ringback tones’ music option.
• Answering machine/voice mail greetings which are too long or have long pauses in speech.

What can be done to remedy this?

• Do not say “hello” more than once. If the system detected your answer incorrectly, all noise will reset the three-second counter.
• If, after you answer, the message does not immediately play, cover the mouthpiece of the phone to cutout all background noise. The message should begin after three seconds.

Notice of Non-discrimination:   USD #417 does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. The following person has been designated to handle inquiries regarding the non-discrimination policies: Nancy L. Meyer, 17 S Wood Street, Council Grove, Kansas 66846 (620)767-5192